At Anneliese Bates, we are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Who we are

Anneliese Bates is an online store based in the United Kingdom.

Contact details:

We act as the data controller of your personal data.

2. What data we collect

When you use our website, we may collect:

Personal information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Order information:

  • Products purchased
  • Payment details (processed securely via payment providers)

Technical data:

  • IP address
  • Browser type
  • Device information
  • Website usage (via cookies)

Optional data:

  • Reviews and feedback
  • Marketing preferences

3. How we collect your data

We collect data when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to emails
  • Browse our website (via cookies)
  • Interact with us on social media

4. How we use your data

We use your personal data to:

  • Process and deliver your orders
  • Manage payments and prevent fraud
  • Communicate with you about your orders
  • Respond to enquiries or complaints
  • Improve our website and services
  • Send marketing communications (only if you opt in)

5. Legal basis for processing

Under UK data protection laws, including the
UK GDPR, we rely on:

  • Contractual obligation – to process your orders
  • Legal obligation – for compliance (e.g. fraud prevention)
  • Legitimate interests – to improve our services
  • Consent – for marketing communications

6. Sharing your data

We only share your data with trusted third parties when necessary:

  • Payment providers (e.g. Stripe, PayPal)
  • Delivery companies
  • Website hosting and IT services
  • Marketing tools (if you opt in)

We ensure all partners handle your data securely.

7. Cookies

We use cookies to:

  • Improve your browsing experience
  • Analyse website traffic
  • Personalise content

You can control cookies through your browser settings.

8. Data retention

We only keep your data as long as necessary:

  • Order data: up to 6 years (for legal/accounting purposes)
  • Marketing data: until you withdraw consent

9. Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request transfer of your data

To exercise your rights, contact us at:
📧 batesanneliese@gmail.com

10. Marketing preferences

You can stop receiving marketing emails at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

11. Data security

We take appropriate measures to protect your data, including:

  • Secure HTTPS encryption
  • Trusted payment gateways
  • Restricted access to personal data

12. Complaints

If you are unhappy with how we handle your data, you can contact:

Information Commissioner’s Office
🌐 https://www.ico.org.uk

13. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.