We want you to feel completely confident in every purchase you make with us.

That’s why we offer a 2-Year Guarantee on all eligible products giving you extra peace of mind as you create your perfect home.

To activate your guarantee, simply complete our Guarantee Registration Form within 30 days of receiving your order.

How It Works

  • Register your product within 30 days of delivery
  • Your guarantee will then be valid for 2 years from the date of registration
  • Proof of purchase is required for all claims

What’s Covered

Our guarantee covers manufacturing-related issues, including:

  • Faulty workmanship during production
  • Structural frame issues (including timber, joints, and internal supports)
  • Mechanical components and fittings such as:
    • Hinges and handles
    • Drawer runners
    • Internal fittings
    • Extendable table mechanisms
    • Functional parts (where applicable)

What’s Not Covered

To keep things fair and transparent, the following are not covered under the guarantee:

  • Damage caused by misuse, neglect, or improper use
  • Incorrect assembly or failure to follow instructions
  • Lack of proper care or maintenance
  • Normal wear and tear (scratches, marks, dents, fading, etc.)
  • Accidental damage, stains, burns, or spills
  • Natural material changes over time (e.g. wood movement, fabric softening)
  • Damage caused by external factors (humidity, heat, cleaning products, cosmetics, etc.)
  • Unauthorised repairs or modifications
  • Products used in commercial or non-domestic environments
  • Items that have been exported outside the United Kingdom
  • Products in unsanitary condition

How to Make a Claim

If you experience an issue covered by our guarantee:

  1. Contact our customer support team
  2. Provide your proof of purchase
  3. Share photos or videos showing the issue

This helps us assess and resolve your claim as quickly as possible.

What Happens Next?

Once your claim is reviewed:

  • If the item can be repaired, we will arrange a repair
  • If repair is not possible, we will offer a replacement
  • If the item is no longer available, we may offer:
    • A similar alternative, or
    • Store credit or partial refund at our discretion

Our Commitment

We stand behind the quality of our products and are committed to resolving any issues fairly and efficiently.

Need Help?

If you have any questions about your guarantee, feel free to contact us:

Email: batesanneliese@gmail.com
Phone / WhatsApp: +44 7476 609086