These Terms & Conditions govern your use of our website and the purchase of products from Anneliese Bates.

By using our website, you agree to these terms.

1. About Us

Anneliese Bates is an online retail store based in the United Kingdom.

Contact details:

2. Orders

When you place an order:

  • You agree that all information provided is accurate
  • All orders are subject to availability and acceptance
  • We reserve the right to cancel or refuse any order

You will receive an order confirmation email after purchase.

3. Pricing & Payment

  • All prices are listed in GBP (£)
  • We reserve the right to change prices at any time
  • Payment must be made in full at checkout

All payments are processed securely.

4. Delivery

We aim to deliver your order within the estimated timeframes stated in our Shipping Policy.

  • UK delivery: 6–9 working days
  • International delivery: 10–12 working days

Delays may occur due to circumstances beyond our control.

5. Returns & Refunds

Please refer to our Returns Policy for full details.

Key points:

  • Returns must be requested within 14 days
  • Items must be unused and in original packaging
  • Refunds are issued after inspection

We reserve the right to refuse returns that do not meet our conditions.

6. Product Information

We make every effort to ensure:

  • Product descriptions are accurate
  • Images reflect the product as closely as possible

However:

  • Colours may vary due to screen differences
  • Minor variations may occur

7. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the value of the product purchased

Nothing in these terms removes your rights under the
Consumer Rights Act 2015

8. Intellectual Property

All content on this website (including images, text, and branding) is the property of Anneliese Bates.

You may not reproduce, copy, or use any content without permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to damage or disrupt the website
  • Commit fraudulent activity

10. Privacy

Your personal data is handled in accordance with our Privacy Policy and the
UK GDPR

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

Changes will be posted on this page.

12. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.

13. Contact Us

If you have any questions, please contact us: